Refund and Cancellation Policy

1. Where this applies

This policy covers what you buy on AstroHQ: sessions, events, daily services, plans and products. The price, and any special rule for a service, is shown before you pay. If a service page says something different from this policy, the service page applies to that service.

2. Sessions (chat, call or video)

• You cancel: before the cut-off time [e.g. hours before the session] you get a full refund. After the cut-off, or if you do not attend, [decide: no refund, partial refund or a free reschedule].
• The provider cancels, or does not turn up: you choose a new time or provider, or receive a full refund.
• A technical fault on our side stops the session: we will offer a new time or a refund for the time lost.
• A session that took place is not refundable because you did not like the guidance or the outcome, since astrology is opinion and not a guarantee. If something went wrong with how it was delivered, write to us within [number] days and we will look into it.

3. Events (havans and group events)

• You may cancel your seat before the cut-off [e.g. days before the event] for a full refund; after that [decide].
• If we or the provider cancel or move an event, you get a full refund or may keep your place on the new date.
• If an event is full you may join the waitlist. You are charged only if a seat is confirmed to you; if no seat opens, nothing is charged or the amount is returned.

4. Daily services and plans

• A daily service is made up of days. Days already performed are not refundable. Days not yet performed can be [refunded pro rata / carried forward: decide] if you stop.
• If a day could not be performed because of us or the provider, it is made up on another day or refunded.
• A plan gives the sessions or days stated in the plan. Unused quota is not refundable once the plan period ends. [Confirm]

5. Products from the shop

For physical products such as gemstones or rudraksha: tell us within [number] days of delivery if the product is damaged, wrong or not as described, with photos. We will replace it or refund you. Products that have been used, worn or energised at your request are not returnable unless they are faulty. [Lawyer and owner to confirm]

6. Duplicate or failed payments

If you are charged more than once for the same booking, or are charged and no booking is made, we will refund the extra amount in full.

7. How refunds are made

Refunds go back to the method you paid with, normally within [number] working days after we approve them; your bank may take longer to show it. [State whether payment gateway fees are deducted]

8. How to ask

Write to [Support email] with your booking details, or use the help option in your account. We reply within [number] working days.